PRIVACY POLICY
Luxury Villas in Asia (Pvt) Ltd
Last Updated: 3 April 2026
1. Introduction
Luxury Villas in Asia (Pvt) Ltd ("LVIA", "we", "us", or "our"), a company registered in Sri Lanka, operates the website luxuryvillasinasia.com (the "Website"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Website and booking services.
By using our Website or making a reservation, you consent to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Personal Information You Provide
When you make a reservation or enquiry, we collect:
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Full name
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Email address
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Telephone number
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Billing address
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Nationality and country of residence
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Travel dates and accommodation preferences
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Special requests (dietary requirements, accessibility needs, etc.)
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Payment information (processed securely via our payment gateway)
2.2 Information Collected Automatically
When you visit our Website, we automatically collect:
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IP address
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Browser type and version
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Device information
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Pages visited and time spent on the Website
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Referring website or source
3. How We Use Your Information
We use your personal information for the following purposes:
Reservation Processing: To process and confirm your booking, communicate reservation details, and facilitate payment.
Guest Services: To fulfil special requests, provide pre-arrival information, and enhance your stay.
Communication: To respond to enquiries, send booking confirmations, and provide travel-related updates.
Website Improvement: To analyse usage patterns and improve our Website functionality and user experience.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
4. Cookies and Analytics
4.1 Cookies
Our Website uses cookies—small text files stored on your device—to enhance your browsing experience, remember your preferences, and analyse Website traffic. You can control cookie settings through your browser; however, disabling cookies may affect Website functionality.
4.2 Google Analytics
We use Google Analytics to collect anonymised data about Website usage. This helps us understand how visitors interact with our Website and improve our services. Google Analytics may collect information such as your IP address (anonymised), pages visited, and session duration. For more information, please review Google's Privacy Policy at policies.google.com/privacy.
5. Payment Processing
When you make a payment through our Website, your payment card details are processed securely by our third-party payment gateway provider. We do not store your full credit card number, CVV, or other sensitive payment data on our servers. All payment transactions are encrypted using industry-standard SSL (Secure Socket Layer) technology.
6. Sharing Your Information
We may share your personal information with:
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Property Partners: The villa or property where you have made a reservation, to facilitate your stay
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Service Providers: Third-party vendors who assist us with payment processing, website hosting, and analytics
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Legal Authorities: When required by law or to protect our legal rights
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Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Booking records are typically retained for a period of five (5) years for accounting and legal compliance purposes.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
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SSL encryption for data transmission
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Secure payment processing through PCI-compliant gateways
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Access controls limiting data access to authorised personnel
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Regular security assessments
However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Subject to applicable law, you have the right to:
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Access: Request a copy of the personal information we hold about you
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Correction: Request correction of inaccurate or incomplete information
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Deletion: Request deletion of your personal information, subject to legal retention requirements
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Objection: Object to certain processing of your personal information
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Withdrawal of Consent: Withdraw consent where processing is based on consent